FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace Santa Bárbara?

  The Petit Palace Santa Bárbara is a charming boutique hotel in Madrid located in the central Alonso Martínez area, situated within the former and spectacular Palace of the Marquis of Quintanar, an incomparable setting of beauty and sophistication in the heart of Santa Bárbara Square.

• What category does Petit Palace Santa Bárbara belong to?

  Petit Palace Santa Bárbara, a 4-star hotel, features modern rooms with lovely views and a 300m² landscaped patio called The Place To Be, ideal for hosting dream events in Madrid.

• Who is Petit Palace Santa Bárbara oriented towards?

  Petit Palace Santa Bárbara offers a comprehensive range of services and facilities for all types of travelers, including families with children, couples, groups of friends, and business travelers.

• Is Petit Palace Santa Bárbara suitable for families with children?

  Petit Palace Santa Bárbara provides specialized services for families with children, including high chairs in the restaurant, children's bicycles, strollers, cribs, an indoor patio for outdoor play, and an area with toys and colors to stimulate their creativity.

• What are the check-in and check-out times at Petit Palace Santa Bárbara?

  Check-in at Petit Palace Santa Bárbara starts from 2:00 PM, and check-out is at 12:00 PM, with flexible check-out on Sundays and Mondays until 3:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Santa Bárbara?

  If you wish to check-in early at Petit Palace Santa Bárbara, please inquire at reception to verify room availability.

• Can you stay in Petit Palace Santa Bárbara after checking out?

  You can enjoy the common areas of Petit Palace Santa Bárbara or take the opportunity to shop while we take care of your luggage in our storage.

• If I arrive early at Petit Palace Puerta preciados, can I enjoy the facilities?

  If you arrive early at the hotel, you can enjoy the common areas until your room is ready. Thank you for choosing to stay at Petit Palace Santa barbara.

• Can I store my luggage before check-in or after check-out at Petit Palace Santa Bárbara?

  At Petit Palace Santa Bárbara, we take care of your luggage upon arrival and during check-out, allowing you to make the most of every minute of your stay.

• Does Petit Palace Santa Bárbara serve a buffet breakfast?

  The healthiest and freshest proposal in Alonso Martínez! Enjoy a delicious buffet breakfast at Petit Palace Santa Bárbara in a small garden within Spain's most cosmopolitan city.

• Are there dining options available for people with food intolerances at Petit Palace Santa Bárbara?

  At Petit Palace Santa Bárbara, we offer a varied and complete free breakfast that includes healthy options for a balanced start to the day. Additionally, we provide food tailored to meet dietary restrictions, such as allergies or intolerances, ensuring a healthy and safe diet for all our travelers.

• Does Petit Palace Santa Bárbara have a restaurant?

  At the Petit Palace Santa Bárbara's restaurant, known as "The Place To Be," you can enjoy not only our delicious breakfasts but also lunch and dinner services. Additionally, we have a lush terrace where you can relax and enjoy your drinks after work.

• Is breakfast complimentary at Petit Palace Santa Bárbara?

  Yes, Petit Palace Santa Bárbara offers you breakfast included in your reservation. Enjoy a healthy buffet breakfast at no extra cost.

• What are the breakfast hours at Petit Palace Santa Bárbara?

  Breakfast is available every day at Petit Palace Santa Bárbara, from Monday to Friday from 7:00 am to 10:30 am, and on weekends from 8:00 am until 11:00 am.

• Are cots available in the rooms at Petit Palace Santa Bárbara?

  At Petit Palace Santa Bárbara, we have cribs available so your baby can rest comfortably, providing comfort for the entire family. You can request a crib when making the reservation or upon arrival at the hotel.

• Does Petit Palace Santa Bárbara offer laundry service?

  At Petit Palace Santa Bárbara, we offer a laundry service. For all the details and additional costs, please contact reception.

• What types of rooms does Petit Palace Santa Bárbara have?

  Petit Palace Santa Bárbara has double and triple rooms, junior suites with balconies and views, and apartments that can accommodate up to 6 people.

• Are there safes in the rooms at Petit Palace Santa Bárbara?

  For your comfort and peace of mind, all rooms at Petit Palace Santa Bárbara are equipped with a safe for your use.

• Are hairdryers available at Petit Palace Santa Bárbara in the rooms?

  In each room at Petit Palace Santa Bárbara, you will find a hairdryer available in the bathroom for your convenience.

• Are there minibars or refrigerators in the rooms at Petit Palace Santa Bárbara?

  All our rooms at Petit Palace Santa Bárbara are equipped with a minibar, allowing you to keep your drinks and food at the right temperature.

• Is Petit Palace Santa Bárbara a pet-friendly accommodation?

  We are a pet-friendly hotel at Petit Palace Santa Bárbara! We will be delighted to welcome your dog or cat during your stay.

• Are pets allowed in the rooms at Petit Palace Santa Bárbara?

  We allow your pet to stay in the same room that you reserve at Petit Palace Santa Bárbara, so you can both enjoy the entire stay together.

• Is there a cost for accommodating pets at Petit Palace Santa Bárbara?

  If you book directly through the official website of Petit Palace Santa Bárbara, your pet will stay for free. However, when booking through other platforms, an additional charge of €25 per stay for your pet will apply.

• What pet services does Petit Palace Santa Bárbara offer?

  Your pet will have its own water bowl and bed in the room you reserve at Petit Palace Santa Bárbara, providing comfort during their stay.

• In what languages is reception attended at Petit Palace Santa Bárbara?

  At Petit Palace Santa Bárbara, we assist you in Spanish, English, and French.

• What services does Petit Palace Santa Bárbara offer at reception?

  Petit Palace Santa Bárbara offers various services such as Wi-Fi internet, laundry, free bicycle rental, MIFI devices, and has spacious meeting rooms perfectly equipped for private events and business meetings.

• What is the smoking policy at Petit Palace Santa Bárbara?

  At Petit Palace Santa Bárbara, we maintain a smoke-free environment, so smoking is prohibited in both the rooms and the hotel's common areas.

• Is Petit Palace Santa Bárbara a hotel committed to environmental sustainability?

  Committed to environmental management, at Petit Palace Santa Bárbara, we have programs focused on energy efficiency, water conservation, waste reduction, and sustainable purchasing.

• Do the rooms at Petit Palace Santa Bárbara have free Wi-Fi?

  Wi-Fi connection at Petit Palace Santa Bárbara is free for our guests and is available in all common areas and rooms of the hotel.

• What parking options does Petit Palace Santa Bárbara offer?

  Petit Palace Alcalá does not have its own parking, but we can offer a discount to our guests at a nearby external parking lot. Please note that our hotel is located in a restricted area to access the center of Madrid, and the vehicle must have the environmental label. Ask at reception for more details.

• Are there accessible rooms for people with disabilities at Petit Palace Santa Bárbara?

  Petit Palace Santa Bárbara is adapted for people with reduced mobility. For more details about our facilities, please contact reception.

• Are there discounts for returning guests at Petit Palace Santa Bárbara?

  When staying at Petit Palace Santa Bárbara, as a member of The Tripster Club, you'll have access to exclusive benefits. Get a 10% discount at any ICON Hotels and PETITPALACE HOTELITY hotel from your first stay. Also, accumulate bookings to obtain discounts on future stays, catering services, and access to premium services. I want to be a Tripster!